Privacy policy

Updated: 2025-11-02


This online store and all its content, features, tools, and services (hereinafter – “Services”) are operated by Orie. Our store runs on the Shopify platform, which helps us provide the Services to you – our customers – securely and conveniently.

In this Privacy Policy, we explain how we collect, use, and store your personal data when you visit our website, use the Services, make purchases, or otherwise interact with us.

If the Privacy Policy and Terms of Service ever conflict, the provisions of this Privacy Policy take precedence with regard to your personal data.

By using the Services, you confirm that you have read and understood how your data is processed.

 

1. What Personal Information Is Collected

“Personal data” refers to information that can identify you as an individual or be linked to you.

We do not collect more data than necessary. Depending on your actions on the website, we may process the following categories of data:

Contact Information

  • First and last name;

  • Address / shipping address;

  • Email;

  • Phone number.

Payment Information

(we do NOT collect full card details ourselves – this is handled by Shopify / payment providers)

  • Payment details;

  • Payment method;

  • Transaction confirmation information.

Account Data (if you create an account)

  • Username;

  • Password;

  • Settings and preferences.

Purchase and Activity Information

  • Viewed products;

  • Products added to cart;

  • Products added to wish lists;

  • Purchases, returns, cancellations.

Your Communication With Us

  • Inquiries;

  • Emails;

  • Messages.

Device and Browsing Information

  • IP address;

  • Browser type;

  • Device information;

  • How you use the website, which pages you visit.

 

2. Where We Get Your Data

We obtain your data:

    • Make a purchase;

    • Create an account;

    • Contact us;

    • Participate in promotions or forms.

      Directly from you, when you:

       

  • Automatically, using cookies and similar technologies.

  • From Shopify, which processes technical information and payments.

  • From service providers, e.g., delivery companies.

  • From partners or third parties, if needed for product delivery or system operations.

 

3. How We Use Your Personal Data

We use data only for legitimate purposes, including:

Providing and Improving Services

  • Processing purchases and orders;

  • Product delivery;

  • Account support;

  • Handling returns and exchanges;

  • Saving shopping carts;

  • Displaying personalized recommendations;

  • Improving the website.

Marketing (only with your consent)

  • Newsletters;

  • Personalized offers;

  • Online advertising.

Security and Fraud Prevention

  • Payment protection;

  • Prevention of unauthorized activity;

  • Account security.

Communication With You

  • Customer service;

  • Order status updates;

  • Responding to inquiries.

Legal Obligations

  • Accounting;

  • Taxes;

  • Law enforcement requests (when required by law).

 

4. When We May Disclose Your Data

We may share your data only as necessary to provide the Services and only with trusted third parties:

  • Shopify;

  • Payment providers;

  • Delivery services;

  • Data storage / IT support services;

  • Marketing partners (only with your consent);

  • Law enforcement, if required by law;

  • Business transfers (e.g., selling the company).

Payments in the online store are processed via the makecommerce.lt platform, operated by Maksekeskus AS (Liivalaia 45, Tallinn 10145, Estonia, reg. no.: 12268475). Therefore, your personal information necessary for payment processing and confirmation will be shared with Maksekeskus AS.

 

5. Relationship With Shopify

Our store runs on the Shopify platform.

As a result:

  • Some of your data is processed by Shopify;

  • Shopify may use the data to improve its services;

  • You have rights regarding the data processed by Shopify.

Shopify Privacy Policy:

https://www.shopify.com/legal/privacyAttachment.tiff

 

6. Links to Third-Party Websites

Our website may contain external links. We are not responsible for third-party websites, their privacy policies, or data security.

We always recommend reviewing their privacy policies.

 

7. Children’s Privacy

Our Services are not intended for children (under local law – under 16 years old).

We do not knowingly collect data from children.

If you believe a child has provided data, contact us and we will delete it.

 

8. Data Security and Retention Period

We implement strong technical and organizational measures to protect data, but no system can guarantee absolute security.

Data retention periods depend on purpose:

  • Purchase data – up to 10 years (legal requirement);

  • Communications – up to 3 years;

  • Cookies – 1 to 24 months;

  • Marketing data – until consent withdrawal.

 

9. Your Rights (GDPR)

You have the right to:

  • Access information about your data;

  • Request access to your data;

  • Correct inaccurate data;

  • Delete (“be forgotten”);

  • Restrict processing;

  • Transfer data;

  • Object to processing;

  • Withdraw consent at any time.

Requests can be sent by email:

itsorie.store@gmail.com

If you believe your rights are violated, you may contact the relevant authorities.

 

10. International Data Transfers

Some of our service providers may be outside the EU.

In such cases, data transfers occur only under legal GDPR mechanisms – e.g., Standard Contractual Clauses (SCC).

 

11. Changes to the Privacy Policy

We may update this Policy in response to legal changes or updates in our Services.

All changes will be published on the Website.