Refund policy

Updated: 2025-11-02

 

1. General Information

This return policy applies to all products purchased on the website orie.lt.

For any returns or questions, please contact us by email: itsorie.store@gmail.com

 

2. Consumer Right to Withdraw (14 Days)

Individuals (consumers) have the right to withdraw from a purchase within 14 days of receiving the product only if:

  • The product has not been used;

  • It is not damaged;

  • It has retained its original appearance;

  • It is returned in the original and intact packaging;

  • It is returned with all components included.

⚠️ Due to the nature of handmade products:

We do not accept returns if the product shows signs of use, smells, stains, or any wear and tear.

 

3. Non-Returnable Handmade Products

To protect hygiene and the quality of handmade products, returns are not accepted if the product is:

  • Tested or used;

  • Washed, cleaned, or otherwise processed;

  • Missing its original packaging;

  • Damaged due to improper customer handling.

 

4. Return Process

To return a product:

  1. Email us at itsorie.store@gmail.com within 14 days of receipt.

  2. Wait for confirmation and instructions.

  3. Send the product back at your own expense.

  4. Once we receive the product, we will assess its condition within 5–10 days.

  5. If the product meets the conditions, we will refund your money within 14 days.

⚠️ We reserve the right to refuse the return if the product does not meet the specified conditions.

 

5. Return Costs

Shipping costs are borne by the buyer, unless the product was defective.

Non-recoverable costs include: shipping, additional service fees, and packaging.

 

6. Defective or Incorrect Products

If you received a defective, damaged, or incorrect product:

  1. Contact us within 30 days.

  2. Provide photos/videos and your order number.

Possible solutions include:

  • Replacement with a new product;

  • Discount;

  • Refund.

If the product needs to be returned, it must be sent in its original packaging.

 

7. Refunds

Refunds are issued using the same payment method.

Refunds are only processed after the product has been returned and its condition verified.

The seller reserves the right to refuse a refund for products that do not meet the requirements of this policy.