Shipping policy

Updated: 2026-06-03


1. Order Processing Time

Since our products are handmade, order preparation may take 1–5 business days depending on product complexity and order volume.

Preparation time does not include shipping time.

We start preparing an order only after payment is received.

If you require a rush order, contact us — if possible, we will try to prepare it faster!

 

2. Delivery Methods and Costs

Lithuania:

  • Omniva parcel lockers – €2.90

Latvia:

  • Omniva parcel lockers – €5.00

Estonia:

  • Omniva parcel lockers – €7.30

The exact price is also shown at checkout.

 

3. Delivery Times

Delivery times depend on shipping partners but usually take 1–3 business days.

⚠️ Note:

Delivery times may be extended due to:

  • Peak shipping seasons;

  • Delays by delivery services;

  • Weather or logistics disruptions;

  • Customs checks (outside the EU).

 

4. Delivery Responsibility

Once we hand over the shipment to the delivery service, the shipment becomes the responsibility of the courier / parcel locker company.

We are not responsible for:

❌ Delays by parcel lockers or couriers;

❌ Damaged shipments;

❌ Lost shipments;

❌ Incorrectly entered delivery addresses.

If a shipment is lost, damaged, or delayed:

  • In all cases, the buyer must contact the delivery service directly.

  • Of course, we will assist as much as possible!

 

5. Incorrect or Incomplete Addresses

Please ensure you provide the correct parcel locker location, address, phone number, and email.

If due to incorrect information the shipment:

❌ Is returned to the sender;

❌ Is redirected to another location;

❌ Is lost;

– All costs are borne by the buyer.

 

6. Failure to Collect Shipment

If the buyer does not collect the product from the parcel locker / courier and the shipment is returned:

  • Shipping and return costs are covered by the buyer;

  • We can resend the item, but only after additional shipping payment;

  • Shipping costs are non-refundable.

 

7. Shipment Damage

If you receive a visibly damaged shipment:

  1. Do not only photograph the product – photograph the entire package.

  2. Take 5–10 photos (from all sides).

  3. Report to the delivery service within 24 hours.

  4. Contact us (attach the photos).

Delivery companies handle damages according to their rules, so it is essential to document everything immediately.

 

8. International Shipping (Outside the EU)

For orders shipped outside the EU, the following may apply:

  • Import taxes;

  • VAT;

  • Customs duties.

The buyer is responsible for all additional charges, customs inspections, and documentation.

 

9. Delivery Confirmation

Once the shipment is picked up from the parcel locker or delivered by the courier according to their systems, it is considered successfully delivered.

After delivery, we do not take responsibility for:

❌ Theft;

❌ Lost doorstep deliveries;

❌ Left packages;

❌ Any damage occurring after delivery.